Latest update as of 1st September 2020
New Government restrictions
The Government announced further restrictions on 23 March to reduce the spread of Coronavirus (COVID-19). We continue to deliver essential services to our customers as much as possible.
However, like many businesses in the UK, our staff availability has been impacted by the Government’s advice on self-isolation and protection of individuals in the workplace who have been classified as “vulnerable”. Despite these challenges, phs continues to deliver services to customers albeit on slightly reduced levels. Please bear with us if our services are not up to our normal levels.
We continue to take all necessary steps to mitigate the impact on our staff and our business and therefore the impact on our services to your business. We are monitoring Government developments closely and implementing their advice. Rest assured, we are here to support you and your business during these uncertain times.
General FAQs
How can I get more information about what phs is doing?
We regularly update our website on how we are striving to operate as close to normal as possible and minimise the spread of COVID-19. If you have a specific query, please speak to your account manager or email Customer Services on customersupport@phs.co.uk
How do I contact you if I have a query?
The impact of increased customer calls and reduced staff availability due to coronavirus self-isolation is putting extra pressure on our call centre. We have therefore moved to a digital only service. Customers who have a query, can contact us on our dedicated email address. It is customersupport@phs.co.uk. Our teams will deal with every enquiry as quickly as possible. You can also find lots of information on your account on our customer portal at www.myphs.phs.co.uk or scroll down for our frequently asked questions section.
Will there be any changes to my service levels?
The health and safety of our colleagues and customers is our top priority. We will continue to offer our service as close to normal as possible where it is safe to do so. We have taken all necessary steps to mitigate the impact on our business and therefore the impact on your business. We continue to monitor Government guidance closely and implement government advice.
What are we doing for our employees?
We have implemented a business continuity plan specifically dealing with Coronavirus. The plan ensures phs can service as many customers as possible without placing our colleagues, or the greater community, at infection risk. It is monitored by our crisis management team made up of key senior directors and managers who meet daily.
The plan is supported by regular reminders about social distancing and good hand hygiene. Posters on handwashing techniques are displayed across our sites. We have also distributed hand sanitiser to all staff who use this prior to each service visit. All our staff are maintaining 1 metre/three feet distance between each other.
How do I clean an area affected by Coronavirus (COVID-19) in a non-healthcare environment?
The Government has provided some detailed information on their website about this. It can be found here. If you are looking for a deep clean of a building or site, our Interclean team can help. You can call them on 01234 314505 or email at interclean@phs.co.uk.
How do I dispose of Coronavirus (COVID-19) waste, including tissues, gloves, masks and other disposable PPE?
The Government has provided some detailed information on their website about this. It can be found here. If you are looking for a deep clean of a building or site, our Interclean team can help. You can call them on 01234 314505 or email at interclean@phs.co.uk.
What is Coronavirus (COVID-19)?
Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19.